Exchanges & returns
Exchanges
We accept exchanges in size or product for an amount equal to or superior to the item purchased (paying for the difference).
Exchanges can be made within 14 days after the date of arrival. These will be carried out by sending the product to our warehouse after previous coordination with our staff via animartesania@gmail.com. Once our staff checks that the item is in perfect condition, we will generate a new order with the new size or item and will send it to you as soon as possible.
Exchanges are accepted once and the shipping costs will be covered by the client.
Exchanges can be made with the ticket/invoice or gift certificate. Please note that exchanges will only be accepted if the items are in perfect condition and as they were sent, with their original packaging and labels in good condition.
Every exchange will originate a credit note that sustains the operation and that will be valid for one day. If the credit is not used during that day, the credit remains without effect.Exchanges for orders purchased through our online website cannot be carried out at concept stores.
Returns
We accept returns within 14 days after the date of arrival of your order. These will be carried out by sending the product to our warehouse after previous coordination with our staff via animartesania@gmail.com. Once our staff checks that the item is in perfect condition, we will generate a refund on the same payment method used to make the purchase. The estimated time is 10 to 15 business days depending on the recipient bank.
The shipping costs for returns will be covered by the client.
If you make an international return and there are customs fees to be paid, this fee will be deducted from your refund.
Please remember that the items that are to be returned are under your responsibility until they reach our warehouse within office hours. Exchanges will only be accepted if the items are in perfect condition and as they were sent, with their original packaging and labels in good condition.